Terms of service

The Legal and Responsible Company

Snusmania Company Limited
128 City Road, EC1V 2NX
London, United Kingdom
Company No: 4542172

Disclaimer (for international orders):

All orders are shipped from Denmark. It is the sole responsibility of the customer to ensure compliance with local laws and regulations regarding the import, possession, and use of the products ordered. Snusmania does not assume any liability for customs duties, VAT, excise taxes, or other import-related charges imposed by the destination country. By placing an order, the customer acknowledges and accepts full responsibility for any such obligations and consequences resulting from the importation of the goods.

1. Payment

Snusmania Company Limited accepts payment with VISA-Dankort, all VISA payment cards, and all MasterCard debit cards. Payments are processed once your product is shipped.

All amounts are in euros, including VAT.

Snusmania Company Limited uses an authorised payment server that encrypts your card information by SSL (Secure Socket Layer) protocol, ensuring your payment information is safe with us.

2. Shipping and Delivery

Products are shipped the same day if the order is received before 2 pm CET/CEST, excluding weekends and public holidays. Packages are typically delivered within 3-6 business days.

If your parcel is not delivered within 14 days after the estimated delivery date, you are entitled to a full refund. (Delivery times may vary during busy seasons; please allow couriers extra time.)

Packages are shipped via GLS, DPD, or Postnord and then transferred to local shipping services in your country of residence.

3. Guarantee and Returns

You have a 2-week guarantee on all purchases.

If your complaint is justified, you can request a repair, replacement, refund, or price reduction, depending on the situation. Complaints must be submitted within a "reasonable time" after discovering the issue. Complaints submitted within two weeks of discovering the issue are always considered timely.

If your complaint is justified, we will refund reasonable shipping costs for the return. Faulty items must be returned in proper packaging. Always save your shipment receipt for reimbursement.

Complaints should be addressed to:
Snusmania Company Limited
128 City Road, EC1V 2NX
London, United Kingdom
Company No: 4542172

If in doubt, please email a description and pictures of the product to jannek@nicopods.dk.

4. Returning an Item

4.1 Return Policy

We offer returns on unopened goods. Customers are responsible for return shipping costs.

Unopened Goods: Refunds will be processed for unopened items in their original condition.
Opened or Damaged Goods: Opened cans or boxes and items damaged through customer handling are non-refundable unless proven to be our mistake.

4.2 Procedure

Pack the item securely and in its original condition.
Contact us for return instructions.

Returns will be processed within 5 working days of receival. Refunds may take 1-3 banking days to appear in your account.

5. Exchanging an Item

We do not offer direct exchanges. Please return the product and place a new order for the desired item.

6. Right of Cancellation

You have a 14-day right of cancellation. Any associated costs will be covered by the customer. The cooling-off period begins the day you receive the item.

To cancel your purchase, email jannek@nicopods.dk or use our default cancellation form.

7. Cancellation of Part of the Purchase

If you purchased multiple items, you may return one or more items while keeping the rest. However:

You are financially liable for the return shipping of the unwanted items.
You are also responsible for the shipping costs of any replacement goods you request.

8. Condition of the Item

You are responsible for any diminished value of goods resulting from unnecessary handling. Items considered used may only be partially reimbursed based on their commercial value.

Send items back in their original shipping package, as missing packaging may reduce the item's value.

9. Reimbursement

Refunds will be processed through the original payment method unless otherwise agreed. Refunds may be withheld until the returned item is received or documentation of shipment is provided.

10. Appeals

For complaints about products purchased in our webshop, contact jannek@nicopods.dk.

If unresolved, you may file a complaint via the EU Commission's online complaint portal.

11. Privacy Policy

By using our website, you agree to our privacy policy, available here: Privacy Policy.

12. Cookies

Our website uses cookies to enhance user experience.

Terms last updated: 22-12-2024