FAQ
Most Frequently Asked Questions
How long does it take before I receive my order?
We always strive to ship as fast as possible. Once your order is confirmed, it will typically be processed the same or next business day. Most orders within the EU arrive in 1 to 4 business days, depending on your location and the time of day your order was placed. Please note: while we do everything we can to get your package delivered on time, customs inspections in certain countries can occasionally cause a delay, especially for nicotine-containing products.
Will I be charged any additional tax or customs fee on my order?
No, you will not be charged customs tax if you are ordering from within the European Union. Our entire inventory is stocked and shipped from within the EU, which means no customs duty will apply for EU residents. However, some countries have national taxes or excise duties on nicotine pouches, and these are the customer’s responsibility. We recommend you check your local laws and tax regulations to stay compliant. We do not collect or handle these local taxes.
Is it legal to order nicotine pouches to my country?
If you live in the European Union, there are no countries currently prohibiting private individuals from buying nicotine pouches online for personal use. That said, regulations can change, and it is your responsibility as the buyer to ensure that you are complying with the laws of your own country. We do not take responsibility for any legal issues or product seizures that may occur due to local restrictions outside of our control.
How can I be sure that my order will arrive safely?
We operate with a professional and experienced logistics team that ensures your order is packed securely and dispatched promptly. We work only with trusted delivery partners and monitor shipments carefully. Delivery is guaranteed within the EU. However, we do not guarantee delivery to the United States or Canada due to their stricter customs policies. We recommend you check your country's import rules before placing an international order outside the EU.
What payment methods do you accept?
We accept all major forms of payment including:
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Credit cards (Visa, MasterCard, American Express)
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PayPal
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Apple Pay
Your transaction is secure, encrypted, and protected.
What is your return policy?
If you are not satisfied with your order, we accept returns within 14 days of delivery. Please make sure the product is unused, unopened, and in its original packaging. Once the returned items are received and inspected, we will issue a full refund to your original payment method. Shipping costs for returns are typically not refundable unless the return is due to an error on our part.
How long will it take for my order to arrive?
In most cases, you can expect to receive your order within 2 to 5 business days, depending on your location and local postal conditions. Orders placed before 14:00 CET are usually shipped the same day. Orders placed after this time may be dispatched the following business day.
Can I cancel my order?
Yes, cancellations are possible before your order has been dispatched. If your order has not yet been packed and shipped, you can contact our support team for a full refund. However, once the parcel has left our distribution center, cancellations are no longer possible. If you wish to cancel after dispatch, you must wait for the goods to arrive and then initiate a return according to our return policy.
Do you ship internationally?
Yes, we ship to a wide range of countries both inside and outside the European Union. However, there are a few exceptions due to legal and customs restrictions. If your country is temporarily unavailable for delivery, you will see this at checkout. You are always welcome to contact our customer service for clarification on international shipping availability.
Are my personal details secure?
Absolutely. We treat your data with the highest level of confidentiality. All personal information is stored securely and never shared with third parties. Our website is SSL-encrypted, and we comply with EU GDPR regulations for data protection. Your privacy is important to us.
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Meet the Team Behind Snusmania
Behind Snusmania is a small, dedicated team that believes in doing things properly. We’re not a faceless corporation or a call-center setup — we’re real people who take pride in our work and in the service we provide. From daily operations to customer support and logistics, every part of the webshop is handled with care, experience, and a clear sense of responsibility.
Built on Experience and Practical Know-How
Our team comes from backgrounds in e-commerce, logistics, customer service, and product sourcing. That experience shows in how the webshop is run. Orders are processed efficiently, questions are answered clearly, and problems are handled directly. We believe in practical solutions rather than excuses, and in clear communication rather than empty promises. This is how reliable online businesses have always been built.
Focus on Quality and Reliability
Everyone on the team shares the same focus: quality, reliability, and consistency. From selecting products to packing orders and supporting customers, each task is handled with attention to detail. We understand that customers rely on us for regular deliveries, and we take that responsibility seriously. Good service isn’t about big words — it’s about getting the basics right, every single day.
Customer Support You Can Rely On
When you contact Snusmania, you’re dealing with people who actually know the products and the webshop. There’s no script reading or automated run-around. Questions about orders, products, shipping, or accounts are handled by team members who understand how the system works and how to solve issues efficiently. That personal approach is something we value and maintain.
A Growing Team With Room for New Talent
As Snusmania continues to grow, so does the need for capable and reliable people. We’re always interested in hearing from individuals who share our work ethic and want to be part of a straightforward, professional e-commerce operation. Whether your skills are in customer service, logistics, marketing, or administration, we value commitment and common sense above fancy titles.
Applying for a Job at Snusmania
If you’re interested in joining our team, you’re welcome to contact us directly. We prefer clear and honest communication, so a simple email describing who you are, your experience, and what you’re looking for is a good place to start. Job applications and enquiries can be sent to jannek@nicopods.dk.
Why Work With Us
Working at Snusmania means being part of a team where responsibility is shared and effort is noticed. We believe in fair expectations, clear roles, and mutual respect. Everyone pulls their weight, and everyone plays a part in keeping the webshop running smoothly.
Our team is the backbone of Snusmania. Without solid people behind the scenes, there is no reliable service out front — and we never forget that.