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FAQ

Learn about our most frequently asked questions

Q: How long does it take before receive my order?

A: As all companies, we do the best we can. However the nicotine pouches that we sell might be stopped for inspection by local customs. Usually it will take from 1-4 business days depending on the time you purchased your order and the destination of the order. 

Q: Will I be charged an additional tax on the products that I order?

A: No custom tax will be added to your order since our stock is situated within the EU. Some countries may have an additional tax on nicotine for which we are not reliable for. Please abide the laws and tax regulations of your country at all times. 

Q: How can I be sure that my order will arrive safely?

A: We have a professional and dedicated team that will ensure you that receive your goods as fast as humanly possible. We guarantee delivery for all EU countries. However we do not offer guarantee of delivery to The United States and Canada.

Q: Is it legal for me to order nicotine pouches to my own country?

A: In the EU there are not any countries yet that prohibits a member of the public to buy nicotine pouches online. 

Q: What payment methods do you accept?

A: We accept major credit cards, PayPal, and Apple Pay.

Q: What is your return policy?

A: We accept returns within 14 days of delivery. All returned items must be in their original condition, unused and undamaged in order to receive a full refund.

Q: How long will it take for my order to arrive?

A: Orders are typically delivered within 2-5 business days.

Q: Can I cancel my order?

A: Yes, you may cancel your order prior to shipment for a full refund. When the shipment is locked from our distribution center, we cannot refund the money before we receive the ordered goods back again.

Q: Do you ship internationally?

A: Yes, we ship to many countries around the world. Please contact us for more information. Some countries may be offline until further notice. 

Q: Are my personal details secure?

A: Yes, your personal information is kept secure and we do not share it with any third-party.