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Snusmania - Terms of Service

Snusmania Company Limited
128 City Road, EC1V 2NX
London, United Kingdom
Company No: 4542172

Health and age disclaimer

Our products contain nicotine. Nicotine is a chemical that can lead to dependence. These products are intended solely for adults aged 18 or over who already use nicotine. They are not suitable for non-users of nicotine, minors, pregnant or breastfeeding women, or anyone with a heart condition, raised blood pressure, diabetes or a known sensitivity to nicotine. Our products are not medicines, are not intended to treat, cure or prevent any condition, and are not sold as smoking-cessation aids. If you are unsure whether these products are suitable for you, consult a doctor before use. Keep out of reach of children and animals.

Disclaimer (for international orders)

All orders are dispatched from [dispatch country]. It is the sole responsibility of the customer to ensure compliance with local laws and regulations regarding the import, possession, and use of the products ordered. Snusmania does not assume any liability for customs duties, VAT, excise taxes, or other import-related charges imposed by the destination country. By placing an order, the customer acknowledges and accepts full responsibility for any such obligations and consequences resulting from the importation of the goods.

Where a shipment is held, inspected, delayed, seized, destroyed or returned by customs or any other authority in the destination country, all resulting costs and losses, including storage, handling, return-shipping and destruction charges, are the sole responsibility of the buyer. It remains the buyer's responsibility to confirm, before ordering, that the products may be lawfully imported into the destination country.

1. Payment

We accept the major debit and credit cards supported by our payment provider, including Visa and Mastercard. All payments are processed securely through our authorised payment provider, which encrypts your card details using SSL. We do not store your full card information. All amounts are shown in euros and include VAT where applicable. Your card is authorised when you place the order and charged when your order is dispatched.

2. Shipping and Delivery

Orders placed before 2 pm CET/CEST are dispatched the same day, excluding weekends and public holidays. Packages are typically delivered within 3 to 6 business days. Delivery times may vary during busy periods, so please allow couriers extra time.

If your parcel has not been delivered within 14 days of the estimated delivery date, you are entitled to a full refund.

Packages are shipped via [DHL / GLS / DPD / PostNord] and may be handed over to local delivery services in your country of residence.

3. Complaints (statutory right to complain)

As a consumer you have a two-year right to complain (reklamationsret) under EU consumer law. If a product is faulty or not as described, you may be entitled to a repair, replacement, refund or price reduction, depending on the circumstances. Complaints must be made within a reasonable time after you discover the fault. A complaint made within two months of discovering the fault is always considered timely.

If your complaint is justified, we will refund reasonable return shipping costs. Faulty items must be returned in proper packaging. Always keep your shipment receipt so any costs can be reimbursed.

Complaints should be addressed to:

Snusmania Company Limited
128 City Road, EC1V 2NX
London, United Kingdom
Company No: 4542172

If in doubt, please email a description and pictures of the product to jannek@nicopods.dk.

4. Returning an Item

4.1 Return policy

We offer returns on unopened goods. Customers are responsible for return shipping costs.

Unopened goods: refunds are processed for unopened items in their original condition.
Opened or damaged goods: for hygiene and safety reasons, opened cans or boxes, and items damaged through customer handling, are non-refundable unless the fault is ours.

4.2 Procedure

Pack the item securely and in its original condition.
Contact us for return instructions.

Returns are processed within 5 working days of receipt. Refunds may take 1 to 3 banking days to appear in your account.

5. Exchanging an Item

We do not offer direct exchanges. Please return the product and place a new order for the item you want.

6. Right of Cancellation

You have a 14-day right of cancellation. The cooling-off period begins the day you receive the item. Any associated return costs are covered by the customer. To cancel your purchase, email jannek@nicopods.dk or use our standard cancellation form.

Please note that, for health and hygiene reasons, sealed products that have been opened after delivery are exempt from the right of cancellation.

7. Cancellation of Part of the Purchase

If you purchased several items, you may return one or more while keeping the rest. However:

You are responsible for the return shipping of the unwanted items.
You are also responsible for the shipping costs of any replacement goods you request.

8. Condition of the Item

You are responsible for any diminished value resulting from unnecessary handling of the goods. Items considered used may only be partially reimbursed based on their commercial value. Please send items back in their original shipping packaging, as missing packaging may reduce the item's value.

9. Reimbursement

Refunds are processed through the original payment method unless otherwise agreed. Refunds may be withheld until the returned item is received, or until you provide documentation that it has been sent.

10. Appeals

For complaints about products purchased in our webshop, contact jannek@nicopods.dk. If the matter cannot be resolved, you may refer your complaint to the relevant national consumer complaints board in your country.